© 2016 CBS Interactive Inc. All Rights Reserved. Kay Jewelers is primarily a “bricks & mortar” (B&M) jewelry store chain. The Longs did not have the money to get a replacement stone. Kay Jewelers has failed miserably to do so.
The customer’s jewelry stays within our jewelry Design and Service Centers or, is shipped to the manufacturer that created the item. The Best Celebrity-Loved Beauty Products to Buy at Dermstore’s Friends & Family Sale. This material may not be published, broadcast, rewritten, or redistributed. According to the report, Kay Jewelers eventually settled with the Longs, and she had her stone properly replaced.
Sophie and Aaron still have to take the ring to Kay for the biannual inspection, but they say they'll be more careful from now on. "Kay Jewelers took that from me, they stole it," she said. Our stores will be closed until noon on Tues. Nov. 3 to give our teams time to vote. “To ensure that our entire repair team intimately understands our process and policies, the majority of our leadership has been promoted from within the Company. We haven’t received that ring back either,” she wrote. Chrissy Clarius told BuzzFeed that she would bring her $4,300 engagement ring, which was bought at Kay Jewelers, to Kay every six months to get it inspected, as this was part of the company's gemstone guarantee that insures the stone will "last forever." Be in the know. Anyway, I take it in, the employee is supposed to check the diamonds before sending it out to have it dipped. But after seven months, she beat the cancer. Sends the ring out and says that the repair will take about 2 weeks to complete.”, “I receive a call from an employee at the store about 2 weeks later. "Even if this gets settled, I do not believe I will ever get my ring back, the ring my husband proposed to me with back. And they keep insisting that the rings were NOT stolen!! Customers are continuing to complain that nationwide jewelry retailer Kay Jewelers is swapping real gems for replicas when repairing or replacing items. To help ensure that we deliver that exceptional experience, we maintain rigorous product and service quality procedures that are consistently monitored and refreshed. She said she believed the original diamond was replaced during an earlier repair at Kay, and that she had never taken the ring to another store for repairs.
Copyright 2016 Scripps Media, Inc. All rights reserved. She looks at both rings and agrees that the ring is not mine. Some customers are claiming that after they took their diamond jewelry to Kay Jewelers, the rare stones were mysteriously replaced with cheap imitations.
An employee told her it was because she hadn't seen the ring for a while, but when she asked another jeweler to check the certification number on the diamond, she learned that it didn't match the stone in her ring. Coyote Ugly Turns 20: Where Is the Cast Now? Nevertheless, we take every customer concern seriously and work hard to ensure that when issues do arise, we do everything we can to make things right. News provided by The Associated Press.
I make my way to the store only to find that the ring is…. The Longs are not alone. “Corporate management is at fault for allowing this to happen,” Houston jewelry appraiser Ben Gordon said. Market data provided by ICE Data Services. She said Kay Jewelers, where Aaron purchased the set, said the rings couldn't be altered as she needed, so the store would replace the rings with new ones two sizes bigger.
Kay Jewelers tells PEOPLE in a statement: "Once we become aware of a customer complaint, we run it to ground until a resolution has been reached".
The jewelry store has also faced a lawsuit from former employees detailing alleged sexual harassment. Several more women claim they've had similar problems with Kay, according to BuzzFeed. It wasn't until six months later when she dropped into another Kay Jewelers to have the rings cleaned and inspected — as required by the warranty — that she was alerted to a huge problem by a store employee. Some customers are … Heidi Rivera told Davis the same thing happened to her at a Kay store in Rochester, New York. Chrissy Clarius in West Virginia said she discovered her diamond was replaced with moissanite, a cheaper stone, when she left it at a Kay Jewelers in Maryland.
(you guessed it) NOT MINE,” she wrote.
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"It's not the diamond my husband got for me—it has no sentimental value for me anymore. Election Live Updates: Americans brace for results as first polls close, 2020 House and Senate elections: Democrats fight to recapture Senate, Judge orders sweep of postal facilities for mail-in ballots, "Don't be scared" of voter intimidation, Michigan official says, Stocks rally worldwide as Election Day finally arrives. Can we trust them now? She tells me that it will take about 8-10 weeks for repair.”, She continued, “Fast forward 8-10 weeks… I receive a call on a Friday from Kays, “Hello Mrs. East, your repair is back in the store.” I get to the store only to find that the ring that was returned is NOT MINE.
Find out more about how we use your information in our Privacy Policy and Cookie Policy. All packages containing customer jewelry are closely tracked and monitored throughout the process by a third-party as part of our chain of custody process.”, There are also three phases of servicing, they say, (1) take-in to log the details of the piece, (2) inspection upon completion to confirm repairs have been done, and (3) delivery to make sure it satisfies the customer. May 26, 2016 / 1:18 PM this link is to an external site that may or may not meet accessibility guidelines. Kay Jewelers spokesman Frank Cirillo didn't answer Davis' questions about how the customer's diamonds were swapped, but he sent this statement: "Delivering an exceptional customer experience is our number one priority and we regret any instance where a customer is less than completely satisfied. “We won't be dropping it off, or anything like that.” “I kind of looked at her like, ‘What about it?’ And she said, ‘Well, it's fake.’" Kay Jewelers review with 2 Comments: I went to look around last year an i asked did they fix rings that weren't brought there they said yes it was a Diamond band... Kay Jewelers - Fake Dimonds Apr 24, 2019 @ Pissed Consumer Another jeweler also said it was moissanite, however. The owner of Jared, Kay Jewelers and Zales has been under fire since a report last month accusing the company of swapping real stones for fakes when customers brought their jewelry in … Text us for exclusive photos and videos, royal news, and way more. “What I think happened is they basically swapped diamonds,” Sophie said. Since her post, hundreds of other Kay shoppers shared their own similar stories in the comments on Facebook. SO where are they!?!?!!?! A ring that KPRC-TV reported that Long had spent $6,500 on. On Facebook, frustrated customers are posting to a page called "Boycott Kay Jewelers." “At that point, I was ecstatic because I would rather wear something than nothing,” Sophie told consumer expert Amy Davis. A ring that KPRC-TV reported that Long had spent $6,500 on. When that happens, employees should check the stones before they leave the store under a microscope and again immediately after they get back. She asks if its ok to go ahead and send the ring to corporate for repairs.
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