Tel : 603-22722811603-22722811 / Our customer service representatives are ready - 24/7 - to answer your questions and solve your problems. If you feel that your complaint has not been resolved in a satisfactory manner, you may then proceed to write to: Shariffah Ilyah Syed Omar / Alawiyah AbdullahClient Care UnitCitibank BerhadMenara Citibank165 Jalan Ampang50450 Kuala Lumpur. Citi is recognized by clients and the world's leading financial services publications for its leadership, expertise, innovative solutions and superior client service Website: www.abm.org.my To request Servicemembers Civil Relief Act (SCRA) status. Website: For account information and service needs, please contact us at 1-800-248-4226, 1-800-945-0258 TDD/TTY (Banking) or 1-800-950-5114, 1-800-325-2865 TDD/TYY (Citi Cards). You can send us your enquiries, or call our CitiBusiness Service Hotline at +65-6238-8833+65-6238-8833. ABMConnect: 1-300-88-99801-300-88-9980 / Direct Bank Customer contact center. Email: enquiry@ofs.org.my. You are not under any advanced litigation process such as bankruptcy notice/creditors petition etc. 50250 Kuala Lumpur Please provide us the appropriate telephone or mobile number for us to reach out to you. Click here for a list of Citibank locations around the world. www.bnm.gov.myEmail: bnmtelelink@bnm.gov.my. Please provide us the appropriate telephone or mobile number for us to reach out to you. You can also refer to our FAQ, including information on CE credits and units, and Support Center for help online. Once we have received your letter, we will investigate further and endeavor to review your complaint equitably and fairly. 888.529.5929 OUTSIDE OF U.S. +1 305.907.3100 Fax : 603-26167601603-26167601 Citi Disabled Veterans Mortgage Relief Program. After going through the bank's internal complaint process and you still feel that your complaint has not been resolved in a satisfactory manner, you may escalate your complaint further to the respective parties as follows: AKPK offers Debt Management Programme (DMP) which is available to all individuals who need assistance in managing their personal debts with financial service providers regulated by Bank Negara Malaysia, provided that: Agensi Kaunseling Dan Pengurusan Kredit (AKPK) Level 8 Maju Junction Mall1001 Jalan Sultan Ismail50250 Kuala Lumpur 34th Floor, UBN Tower However, if you still require to speak to us, please contact us via Live Chat, login to Email or call via Citiphone Banking and provide us your full details and the concerns raised so that we can revert to you in due course. Click here for a list of Citibank branches, ATMs, atm5 and AXS locations in Singapore. The company has locations in 30 sites throughout North America and in other 45 countries of the world. Securities Industry Dispute Resolution Center (SIDREC) Menara Takaful Malaysia 10 Jalan P Ramlee No 4, Jalan Sultan Sulaiman For account information and service needs, please contact us at 1-800-248-4226, 1-800-945-0258 TDD/TTY (Banking) or 1-800-950-5114, 1-800-325-2865 TDD/TYY (Citi Cards). Tel : 1300-88-5465 1300-88-5465 / 50000 Kuala Lumpur. Level 14 Main Block The Association of Banks in Malaysia We are committed to serving you during this challenging time, however, you may experience longer than normal wait times. SIDREC is an independent and one-stop dispute resolution service established by Securities Commission Malaysia to handle disputes related to capital market products and services. We will not act on / respond to such instructions/queries sent via this link. We will not act on / respond to such instructions/queries sent via this link. For submission of latest income documents: For your protection, please Login to Citibank Online and connect with us through the live chat icon which is located at the Contact Us page. For confidential or account related questions: For your protection, please Log in to Citibank Online to send us your message via My Home Inbox. Fax : 603-20788004603-20788004 Monday to Friday 8:30 a.m. - 7:30 p.m. U.S. Eastern time. No matter where in the world you find yourself, you need to know your bank, credit card or mortgage is working for you - and your family. Once we have received your letter, we will investigate further and endeavor to review your complaint equitably and fairly. www.akpk.org.my, Bank Negara Malaysia (BNM)PengarahJabatan LINK & Pejabat WilayahBank Negara MalaysiaPO Box 1092250929 Kuala Lumpur We are committed to treat your complaints seriously and resolving them as quickly and fairly as possible. Should you have any complaint about the service provided to you, please call, log in to email or write to us as per the details provided above. Please do not send your account related instructions or queries via this link! ABMConnect is an avenue set up by The Association of Banks in Malaysia for consumers to clarify any doubts and verify information on conventional banking issues. Citi is the leading global bank. We will respond to your query within three (3) business days.
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